Leadership, organizational culture, the operation of learning organization and employees’ job satisfaction, The Learning Organization, Vol. 6, 2007, 576-594.Ĭhang, Su-Chao and Ming-Shing Lee (2007), A study on relationship among Katou (2007), The impact of HRM practices on organisational performance in the Indian hotel industry, Employee Relations, Vol. David Baron (2000), Strategic Human Resourceįrameworks for General Manager, New York: John Wiley & Sons Inc.īernardin, John (2007), Human Resource Management, New York: McGraw-Ĭhand, Mohinder and Anastasia A. 3., 363-376.Īrikunto, Suharsimi (2006), Prosedur Penelitian, Jakarta: Rineka Cipta.Īrmstrong, (2003), The Art of HRD: Human Resource Management, London:Ītmosoeprapto, Kisdarto (2002), Manajemen Sumber Daya Manusia. (2001), Antacedents of organizational citizenship behavior:Ī study of public personnel in Kuwait. Keywords : Service quality, organizational citizenship behavior, job performance, job satisfaction,Īlotaibi, A.G. Significant influence toward job performance and job performance have significant influence toward Influence toward organizational citizenship behavior, organizational citizenship behavior have Influence toward organizational citizenship behavior, human resources practices have significant The result indicate that all hypothesis was supported, indicated that job satisfaction have significant The objectives of this research is to analyze the job satisfaction influence organizational citizenshipīehavior at Grand Sahid Jaya Jakarta, analyze the human resources practices toward organizationalĬitizenship behavior, analyze the organizational citizenship behavior influence job performance andĪnalyze job performance influence service quality at Grand Sahid Jaya Jakarta Data were collected from Grand Sahid Jaya Social Science (SPSS) was used in hypotheses testing. Were used to test the validity of the measures, while multiple regression from Statistical Package for Instrument test of validity and reliability Moreover, four hypotheses were developed and tested. Management practices, organizational citizenship behavior, job performance, and service quality. The conceptual framework consists of the following constructs : job satisfaction, human resources Toward service quality at Grand Sahid Jaya Jakarta. Performance mediate the influence of job satifaction and human resources management practices The purpose of this research is to propose a model which organizational citizenship behavior and job
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